“According to The Financial Brand, AI can save the banking industry more than USD 1 trillion by 2030. And the rise of bots is playing a key role here”.
Technology is shattering a long-held need to talk to someone before you make a financial decision or before you apply for a loan. However, as financial products become more standardized, most people want instant responses to their queries instead of waiting to talk to someone.
This is where Chatbots come in!
A Chatbot is an effective technology solution that can be deployed to provide basic customer support by itself, support human interactions with detailed facts, highlight and drive sales opportunities, or streamline internal processes.
Chatbot redefining the Lending experience
Customer service makes or breaks a business. Poor customer service is one of the main reasons firms lose customers. Chatbots can help Lenders improve customer support, automate routine tasks, and thereby attract new customers.
Let’s examine a few ways in which AI-equipped chatbots can make the lending process more gratifying.
1. Customer queries: Bots help the customers to reduce the time taken to find the right information. They can respond to multiple customers at the same time. Engage with customers consistently and never get angry or tired
2. Omnichannel Experience: Provides the same experience irrespective of the channel: mobile, web, etc.
3. Automated loan assistance: Assist customers in their loan inquiries, loan origination, monthly statements, payment reminders, etc.
4. Application for selected financial products: Through simple instructions, chatbots allow you to apply for a selected loan, insurance, and even Credit Cards, directly from the messenger platform.
5. Conversational UX: Conversational UX is capable to humanize a bot. It mimics human conversation through natural language-based technology, such as chat, text, and voice.
How can Insight Consultants help you with an advanced Chatbot?
At Insight Consultants, we drive digital transformation for lenders across the globe. Every financial service provider is unique. Choosing the right automation technologies for your business can be both complicated and confusing. That’s where we can help. We create bots that respond to your target customers’ profiles and specific business processes. We can give you the guidance and advice you need to choose the right chatbot for your business and, in the process, help you achieve your principal marketing goals.
By bringing together cutting-edge technology and a deep understanding of the lending industry, we can help you engage your customers with a conversational bot over any channel and device, in any language, anywhere, and anytime.
