Make retention a top priority : Tips to reduce customer churn
Customer churn has a devastating effect on businesses. On the flip side, it is estimated that a 5% increase in customer retention can lead to a 25-95% increase in profits. When a customer churns, it not only means a lost deal in the short term—it also means another competitor gains a long-term asset and can […]
Reengineer the power of data and analytics to make decisions
Monthly Newsletter | Nov 2021 | Issue 115 Featuring Focus On From Data to Insights: Reengineer the power of data and analytics to make strategic decisions The lending industry is data-intensive with massive graveyards of unused and unappreciated credit processing data. As lending firms and credit bureaus face increasing pressure to stay profitable, […]
