LendTech Collective 

Monthly Newsletter | July 2023 (Edition:127)

In this edition:

 
  • This edition explores current BNPL regulations, emphasizing responsible lending, consumer protection, and transparency.
  • Keep abreast of the latest news in the banking & lending sector.
  • Explore our coverage of cutting-edge technological developments driving the FS industry.
  • Stay Updated with the Latest Events shaping the Banking & Lending Industry.
 

BNPL Regulation and Compliance: How to Sustain Growth.

Buy Now Pay Later (BNPL) has experienced an explosive surge in popularity due to its convenience, absence of interest rates, and streamlined approval process. The increasing adoption of BNPL has highlighted the growing significance of financial compliance within the industry. As more consumers embrace this payment option, ensuring robust measures to protect consumer rights, privacy, and financial well-being becomes imperative. Regulatory focus has intensified, with guidelines and standards addressing transparency, fair lending practices, responsible lending, and anti-money laundering measures in the BNPL space. Striking the right balance between innovation and regulation remains essential to foster consumer trust, maintain financial stability, and promote sustainable growth in this dynamic sector. 

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What’s Making Headlines

UK plans to crack down on BNPL sector reportedly shelved.

Retailers and financiers for BNPL may be heaving a sigh of relief. According to reports, more stringent legislative regulation of the buy-now-pay-later industry may be postponed.

Union Credit Launches Marketplace of Trusted Credit Union Lenders.

Union Credit launched the first marketplace for credit unions to make firm, one-click credit offers at the point of purchase. Union Credit is the pioneer marketplace for credit unions to reach new, credit-worthy members from outside their ecosystem,

Fed set to launch long-awaited instant payment service

The U.S. Federal Reserve is due to imminently launch a long-awaited service which will aim to modernize the country’s payment system by eventually allowing everyday Americans to send and receive funds in seconds, 24 hours a day, seven days a week.

Tech Talk

Google’s generative AI news writing tool undergoes testing, suggests report.

Google is reportedly developing an AI tool called Genesis to help journalists write news articles. The tool uses a large language model and aims to address challenges associated with generative AI.

The US government has launched the Cyber Trust Mark, an IoT security labeling program.

The Biden administration has launched its long-awaited Internet of Things (IoT) cybersecurity labeling program that aims to protect Americans against the myriad security risks associated with internet-connected devices.

Plaid Beacon introducing real-time fraud prevention solution

  

Plaid has announced the launch of Plaid Beacon. This anti-fraud network enables real-time, secure data sharing across the ecosystem to mitigate repeat fraud against businesses for fintech and banks via API (Application Programming Interface). 

Fintech Buzz

Money 20/20

22-25 Oct. 2023

Lavegas USA.

https://www.money2020.com/

For any feedback, suggestions, or questions, feel free to write to us at: editors@insightconsultants.online.

LendTech Collective 

Monthly Newsletter | July 2023 (Edition:126)

In this edition:

 
  • In this edition, we delve into the importance of Unlocking Seamless Onboarding and Tackling Compliance Hurdles.
  • Stay up-to-date with the latest news in the banking & lending sector.
  • Explore our coverage of the latest technological developments driving the FS industry.
 
digital onboarding

Must Read: Unveiling the Top 5 Compliance Challenges for the Financial Services Industry

 

In the ever-evolving landscape of the lending industry, compliance has emerged as a vital cornerstone for success. With its complex regulatory framework and stringent requirements, the financial services sector emphasizes maintaining compliance standards. In this article, we delve into the top compliance challenges facing the financial services industry, shedding light on the importance of compliance and its profound impact on the lending landscape. 

 

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What’s Making Headlines

Japanese financial powerhouses pursue US investment banking opportunities 

Executives say that Japan’s top lenders aim to carve out a larger presence in U.S. investment banking as they look to better use their massive balance sheets by winning a bigger slice of deals. 

Recession fears overshadow Credit Unions’ strength in auto loans

The concerns about a recession negatively impact the perception of credit unions’ strength in the auto loan market. Despite credit unions historically being a reliable and competitive source for auto financing, the fear of an economic downturn has led to increased caution among borrowers.

Biden proposes new student-loan measures after court defeat

Following a court defeat, President Biden has put forward new proposals aimed at addressing the challenges surrounding the student loan. The new proposal may include options such as expanded loan forgiveness programs, income-driven repayment plans, and enhanced borrower protections 

Tech Talk

EU and Japan seek collaboration on AI and chips amid China’s ‘de-risking’ efforts

 

The EU is looking to “de-risk” from China, and part of that strategy involves deepening the relationship with allied countries around technology.

Avaloq chosen by Capital Union Bank for new online banking platform

 

Capital Union Bank, based in the Bahamas, has chosen Avaloq’s Web Banking solution as the driving force behind its upcoming online banking platform. The bank is also planning to enhance its core banking system through collaborative innovation with Avaloq, incorporating new modules and features.

Plaid Beacon introducing real-time fraud prevention solution

  

Plaid has announced the launch of Plaid Beacon. This anti-fraud network enables real-time, secure data sharing across the ecosystem to mitigate repeat fraud against businesses for fintech and banks via API (Application Programming Interface). 

For any feedback, suggestions, or questions, feel free to write to us at: editors@insightconsultants.online.

Regulatory Compliance for Fueling Business Growth.

LendTech Collective Monthly Newsletter-June 2023. Edition- 125 Navigating Regulatory Compliance: How Lenders Can Leverage. Regulatory compliance is a big deal in the lending business. It’s not something you can afford to ignore or take lightly. Following the rules and regulations set by the authorities is crucial for lending institutions to stay out of trouble and… Continue reading Regulatory Compliance for Fueling Business Growth.

LendTech Collective 

Monthly Newsletter -May 2023 -Edition- 124

 

In today’s edition:

 
Join us in this edition as we delve into the crucial role of credit management in the lending industry. Discover how we helped automate a client’s payment processing system and stay up-to-date with the latest finance and tech news. Stay informed with our coverage of the latest financial and technological developments worldwide.
 

Optimizing Credit Management in Lending: Maximizing Profit, Minimizing Risk.

 
credit management

 

Credit risk management is a crucial aspect of financial management that involves identifying, evaluating, and mitigating the potential risks when lending money to borrowers. With the ever-changing economic landscape, it has become increasingly important for financial institutions and businesses to have a robust credit risk management framework.  

To address these opposing needs, Insight Consultants offers a few tips to optimize credit management to enhance business performance. These tips empower lenders to accelerate credit origination, customize credit lines, track global business exposures in real time, and mitigate business risks.  

 

Significant Challenges in Credit Management

Lending firms are under significant pressure to transform their credit management business. There is a paradigm shift in how they conduct business operations, giving rise to new challenges in credit management.  

In the race to implement risk strategies to improve overall performance and secure a competitive advantage, firms must overcome significant credit risk management challenges, such as:  

 

  • Inefficient Data Management: Organizations struggle to manage the vast amounts of data involved in credit risk management, leading to inconsistencies, errors, and redundancies.  
  • Ineffective Risk Management: Credit risk management is a complex process that demands a comprehensive and systematic approach. However, some firms may encounter difficulties implementing a practical risk management framework, leading to inadequate risk management practices.  
  • Complex Regulatory Requirements: Lenders face pressure to comply with complex regulatory requirements. Fulfilling these requirements can be time-consuming and costly.  
  • Cumbersome Reporting: Inefficient data management systems can contribute to the challenge of cumbersome reporting, with data silos and disparate systems making it challenging to access and compile necessary data.  

 

Quick Steps to Optimize Credit Management

As vulnerability to credit continues to be the primary risk factor for the financial industry worldwide, lenders should take special initiatives in strategizing comprehensive measures to identify, monitor, and control the inherent risks in lending as effectively as possible.  

To address these competing needs, Insight Consultants offers a few tips to optimize credit management to enhance business performance. These tips enable lenders to accelerate credit origination and customize credit lines while tracking global business exposures in real-time and mitigating business risks.  

 

1. Leverage Automation: Manual data entry is bound to lead to inconsistencies, errors, or redundancies. Replacing manual entries with automated entries can ensure that data is added and shared correctly throughout your organization. Automation can reduce costs, increase efficiency, and improve data accuracy.  

Insight Consultants solution: By automating processes like customer onboarding, underwriting, and credit scoring, our solutions help lenders streamline operations and improve risk management.  

  • Faster customer onboarding: Digital onboarding replaces a paper-intensive credit management process with an electronic one to enable better credit portfolio and risk management and faster onboarding of new customers. 
  • Automated underwriting: Using machine learning algorithms and other digital tools to automatically underwrite loans can help reduce the time and resources required for manual underwriting.  
  • Eliminate manual credit scoring: By using credit data and pre-written algorithms, risk scores, categories, and credit limits can be automatically assigned, saving time and effort for analysts.  
  • Real-time credit risk monitoring: Implementing a visible and transparent system and introducing reports and analytics enables the C-suit to monitor the process effectively.  

2. Proactive risk assessmentProactive credit risk management improves an organization’s ability in effective decision-making. It helps build an understanding required to measure and manage emerging risks, giving organizations a better view of tomorrow’s risk and how it impacts their business. Predictive analytics can enable organizations to identify proactively.

Insight Consultants Solution: Our credit scoring model assists lenders in evaluating the creditworthiness of borrowers, determining the level of risk associated with lending to them, and making informed decisions about extending credit. These models provide early warning systems by analyzing historical data and detecting patterns that indicate potential future issues. The models can generate alerts or notifications, allowing timely intervention to mitigate or prevent adverse outcomes. 

 

3. Digitization of Business Processes The lending sector’s ever-changing, heavily regulated, and competitive landscape requires highly flexible solutions. It will give organizations the operational agility to achieve business objectives and ensure regulatory compliance. The digital transformation of existing credit risk tools, processes, and systems can address rising costs, regulatory complexity, and new customer preferences. Digital solutions can also enable organizations to make more informed lending decisions and minimize credit risk. 

Insight Consultants Solution:   

  1. Digitizing the credit application process: It involves an online form submission, secure data analysis, creditworthiness assessment, electronic notification, digital loan agreement signing, and fund transfer. Streamlining the application process through digitization can make it more efficient. This can also allow for real-time validation of applicant data.  
  2. Digital document management: It involves converting paper-based documents into electronic formats, categorizing them into folders or databases, applying metadata and tags to make them easily searchable, and setting up user access controls to ensure security and privacy. Digitizing the document management process can help improve loan origination efficiency and reduce errors and delays associated with paper-based processes.  
  3. Electronic signatures: Digital signatures can streamline credit management by simplifying the credit application process, reducing paperwork, and increasing security and compliance. Using digital signatures allows credit applications and loan agreements to be signed electronically, allowing faster processing times and reducing the risk of errors or missing documents.

4. Use of effective tools and technologies: When keeping track of all the variables contributing to a customer’s creditworthiness and risk, employing the right tools & technology is critical. Advanced analytics and AI (Artificial Intelligence) can enable organizations to assess credit risk, identify potential fraud, and improve overall risk management more accurately. 

 

When keeping track of all the variables contributing to a customer’s creditworthiness and risk, employing the right tools & technology is critical. Advanced analytics and AI (Artificial Intelligence) can enable organizations to assess credit risk, identify potential fraud, and improve overall risk management more accurately.

 

In addition to the tips listed above, it is essential to emphasize the importance of collaboration between stakeholders such as credit risk analysts, compliance officers, and business leaders. These groups can ensure that credit risk is accurately assessed and managed. Furthermore, macroeconomic factors like interest rates and inflation can significantly impact credit risk management. Understanding how these factors can influence credit risk can help organizations better prepare for potential changes in the economic landscape.  

 

Key business benefits

 

Many lenders focus more on sales and tend to neglect credit management. However, it is prudent to note that lending firms are particularly vulnerable to unpaid debts and overdue customer payments. By implementing robust credit screening processes, monitoring borrowers’ creditworthiness, and establishing clear credit terms, lenders can mitigate risk, improve cash flow, and increase profitability. Managing credit optimally is crucial to your business’s growth and survival.  

Benefits: 

  1. Make consistent, informed credit decisions.  
  2. Improved cash flow  
  3. Enhanced customer relationships  
  4. Increased profitability and reduced terrible debts.  

 

Conclusion

Insight Consultants prioritize customer experience and operational excellence to ensure that the customers enjoy their interactions with the lenders across their journey. We have proven methodologies and experience to achieve measurable and sustainable results while mitigating risk. We aim to help our clients make the right investment decisions for dollars and effort.  

 

 Lenders should be geared to addressing two facets of credit management: Customer’s unique facing needs and business profitability and risks. Insight Consultants help their clients to address these opposing needs. Our solution allows lenders to accelerate credit origination and customize credit lines while tracking global business exposures in real-time and mitigating business risks.  

 

 With global lending subject-matter expertise, cross-disciplinary service offerings, and insight into solution options complemented by solid vendor relationships, our Business Consulting and Technology teams have the necessary experience and knowledge to guide lenders through their credit management journey.  

Success Story 

Payment Processing System Automation

 

Client

A leading ACH processing firm in the US.

 

Overview

The client advocates for fair, honest, and transparent ACH processing services. They are knowledgeable and disciplined experts with vast experience in processing services, including Prepaid Cards, Credit Card Acquiring, and ACH processing. 

 

Business Challenge

With the rapidly growing operations of the company, the client’s Accounting and Finance department was unable to timely process ACH payments. Manual payment processing meant a high probability of human errors, which was time-consuming. 

 

Business Objective

  • To create a fast and error-free processing system 
  • Reconciliation of ACH payments as well as ACH rejects 
  • Availability of ledger details 

 

Insight Consultants Solution

  • Continuous monitoring of incoming ACH files sent by the originator through STF, Web upload, or API. 
  • Once a new download is recognized, a dynamic workflow is triggered to process and validate the file. 
  • Validate the information in the file by checking header and trailer records and validate the total transaction. 
  • Transfer and process the file (NACHA or csv file) to the core banking platform and display a notification for successful completion. 
  • ACH return files (insufficient funds, closed accounts, incorrect account numbers) are sorted and sent back to their originators. 
  • Client and originator users can view all the transaction details and reports based on the permission set for each user. 

 

Result

With Insight Consultants’ automation solution, the client delivers faster, more reliable ACH processing. Improved transaction accuracy, productivity gains, and better tracking of transactions are some major benefits accrued. 

 

Insight Consultants is a team of technology experts who work with a select list of clients to utilize both emerging (AI/ML) and mature (Cloud, Analytics, Social, Mobile) technology solutions and services to solve real-world business problems within the lending industry. We currently serve banks and independent lending firms across the United States. In addition to making the whole Loan Origination process quicker and more efficient, we have also integrated customized dashboards and data analytics tools that help lenders evaluate and manage risk and build highly targeted marketing campaigns that yield measurable improvement to their portfolio, and hence their bottom line.

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What’s Making Headlines

Neobank Kinly was acquired by US digital bank Greenwood.

 

Greenwood, the US-based digital banking platform targeting Black and Latino individuals and businesses, has acquired Kinly, a fellow challenger in the industry. Greenwood says the acquisition will help it grow its ecosystem of over one million customers, while providing Kinly’s 300,000-strong customer base with access to Greenwood’s financial products.

Read the full news

Klarna and Block criticize UK’s ‘outdated’ buy now, pay later regulation proposals.

 

Executives at buy now, pay later giants Klarna and Block criticize UK’s “outdated” proposed regulations, claiming it would result in worse consumer outcomes and drive people towards costlier credit options. The proposals would dramatically extend the time taken to make a BNPL purchase, resulting in disproportionate friction for consumers, they said.

Read the full news

Main Street’s economy dangerously close to lending cliff due to Federal Reserve’s interest rate hikes.

 

The Federal Reserve’s third consecutive interest rate hike of 75 basis points at the Federal Open Market Committee meeting aims to reduce inflation and cool the economy. This decision puts small business owners in a lending fix not seen since the 1990s. Small Business Administration loans could rise above 9% by year-end if the Federal Reserve continues to raise rates in its battle against inflation.

Read the full news

 

Tech Talk

Capital One is democratizing machine learning to curb fraud. 

  

Capital One is democratizing access to ML tools, encouraging workers to contribute to a commonly shared ecosystem to provide practitioners with easy access to ML and spur innovation. In the process, Capital One found opportunities for cross-unit collaboration and improved how the company detects fraud. 

Read the full article

 
 

Master Card Crypto Credential aims to boost trust in the blockchain.

 
Mastercard has introduced a new service called “Crypto Credential” with the goal of improving trust in blockchain networks for both consumers and businesses. The service aims to establish a common set of standards and infrastructure to verify trustworthy interactions among parties using blockchain networks
 

Benefits of seamlessly integrating machine learning into mobile apps.

 

Machine learning has been used in numerous fields and is gaining traction among mobile application companies. In today’s mobile app development world, cognitive technology such as ML is used to create powerful algorithms that develop intelligent applications that can emulate human behavior, assist users, and entertain them

Read the full article.

Major Events

The U.S Fintech Symposium

16-18 May, 2023

Orlando, Florida.

https://www.fintechsymposium.com/

  

That’s a wrap for this edition of LendTech Collective. For any feedback, suggestions, or questions, feel free to write to us at: editors@insightconsultants.online.

LendTech Collective 

 

In the rapidly evolving world of finance, the intersection of innovation and security has become a critical issue for financial organizations. With the rise of Embedded Lending and the increasing prevalence of Synthetic Fraud, finding the sweet spot between innovation and security is more important than ever.

In today’s edition:

 

We discuss a range of topics related to finance and technology. We explore the potential of embedded lending to transform the lending industry by increasing accessibility. We also delve into the looming threat of synthetic identity fraud and how financial institutions can protect themselves and their customers. In addition, we share our pick of three top news stories from the world of finance and keep you up-to-date with the latest tech trends. Join us as we explore the major events impacting the world of finance and technology.
 

Embedded Lending: A Game Changer For Expanding Lending Services

 

 

Imagine a world where financial services are seamlessly integrated into your everyday activities, whether buying groceries or booking a vacation. It is where embedded finance comes to play. It changes when and where we access financial services and how we interact with them. Embedded finance is not just a buzzword but a revolution transforming the finance world. 

 

A report by Insider Intelligence predicts that the market cap for embedded finance will reach $7.2 trillion by 2030. By 2025, the market will generate almost $230 billion in new revenue in the US, a 922% increase from the $22.5 billion reported in 2020. 

 

What is Embedded Finance? 

 

Embedded finance distributes financial products and services through non-financial companies while maintaining control over the customer experience. It is a transformative concept that seamlessly integrates financial services into everyday activities. The core idea is to allow a non-financial entity to incorporate financial assistance through APIs (Application Programming Interfaces) that will not require the customer to switch to a third-party website to avail themselves of a financial service. By embracing this change, businesses can create new opportunities for growth and innovation while providing tailored experiences that meet the evolving needs of their customers. Fintech startups and other innovative companies are driving the growth of embedded finance by partnering with traditional financial institutions and leveraging innovative technologies such as Blockchain and Artificial Intelligence. Additionally, the COVID-19 pandemic has accelerated the adoption of digital payments and other financial services, further increasing the demand for embedded finance. 

 

Embedded Lending: A Disruptive Innovation Transforming the Lending Industry

 

The rise of embedded finance, where traditional financial services or tools are integrated into a non-financial organization’s infrastructure, has revolutionized online transactions by providing streamlined financial processes that enhance the customer experience. Embedded Lending is gaining importance as a subset of this innovative approach to providing financial services, as it eliminates the need for high-cost third parties like financial institutions in the lending process. The convenience and accessibility of embedded Lending have made it a game-changer in the financial industry, 

 

Using a customizable API (Application Programming Interface) or white-label solution, digital brands can integrate embedded lending options into their technology ecosystem or e-commerce platform. This dynamic offering can be tailored to meet their specific customer needs, ensuring brand integrity remains intact. 

 

Embedded Lending has become a popular option for businesses offering customers a more streamlined and convenient way to finance their purchases. One of the critical advantages of embedded Lending is that it can be provided to customers who may not otherwise have qualified for traditional lending options. Using Datalytics, lenders can assess a customer’s creditworthiness in real-time and make a lending decision within minutes. It makes financing more accessible to a broader range of customers, increasing their purchasing power and driving sales for the business. 

 

Embedded Lending is the future  

 

According to a report by Future Market Insights, the embedded lending market is expected to reach US 32.5 billion by 2032, growing at a CAGR OF 19.4% from 2022 to 2032.  

 

The rapid evolution of embedded Lending in the B2C space has been driven by the desire to increase customer loyalty and brand value. What began as a value-added service has now become a ubiquitous facilitator of streamlined lending experiences. Embedded lending can help lenders provide more loans and reach more customers by increasing accessibility and reducing the friction of applying for credit. Customers can easily access loans by integrating lending services into existing platforms and applications. This can attract more customers who may have hesitated to apply for a loan. Additionally, embedded lending can increase customer satisfaction and loyalty, promoting positive word-of-mouth marketing and enhancing the lender’s brand value. Embedded lending can help lenders stay competitive and grow their businesses by offering more value to their customers. 

 

Conclusion 

 

Embedded lending technology is a powerful tool revolutionizing the financial services industry. Integrating Lending into other products and services enables businesses to offer their customers a more seamless and convenient experience while expanding their customer base and increasing revenue. The future of embedded lending technology looks promising, with many exciting developments and innovations on the horizon. As this technology evolves and becomes more sophisticated, we can expect to see more applications across various industries, driving economic growth and transforming how we do business. Businesses, regulators, and consumers must embrace this technology responsibly and sustainably, leveraging its full potential for the benefit of all. 

 

Synthetic Identity Fraud: A Looming Threat to Financial Institutions

 

The convergence of fast digitization and volatile economic conditions has spawned a fertile breeding ground for fraudsters to flourish. Startling statistics from the State of Fraud Benchmark Report indicate that financial institutions have fleeced off a staggering $500k due to fraud in 2022 alone. This worrisome trend beckons a closer look into the lurking dangers of fraud and how it could impact individuals and institutions alike. 

 

What is Synthetic Identity Fraud, and How Does it Work? 

 

Synthetic identity fraud is indeed becoming increasingly popular among fraudsters. This type of fraud involves creating a new identity by combining natural and fake information, typically using an actual Social Security number that belongs to someone else. The fraudster will typically use the exact Social Security number, phony name, date of birth, and other identifying information to create a new, synthetic identity. They may then use this identity to open new credit accounts, take out loans, or engage in fraud. Unlike other forms of fraud, synthetic fraud is challenging for banks and credit agencies to detect. It involves the creation of an entirely new identity that may not match anyone else’s information, while the perpetrator using someone else’s identity without their knowledge or consent involves impersonation. There may not be any obvious red flags to indicate that the identity is fake. As a result, financial institutions may not be able to catch fraudsters using their synthetic identities to open accounts and engage in fraudulent activity for months or even years. Reports say that synthetic identity fraud tops the list of fraud-related concerns among decision-makers in financial institutions. 

 

Top Fraud Concerns 

How to detect and defend yourself 

 

To detect and defend against synthetic fraud, businesses can use advanced technologies such as analytics and machine learning algorithms to analyze data and identify patterns or anomalies that suggest fraudulent activity. They can also develop a thorough onboarding process, regularly monitor customer activity, and collaborate with industry peers to stay ahead of evolving tactics. A multi-layered approach that includes these strategies can help institutions significantly reduce the risk of synthetic fraud. 

 

There are Several Risks Associated with Synthetic Fraud Including 

 

Compliance Violation: If failed to detect fraud or adequately protect customers sensitive information, leading potential fines or legal actions. 

Customer Churn: Synthetic fraud can lead to customers becoming victims of identity theft, causing them to lose trust in the business and potentially switch to competitors.  

Reputation Damage: Synthetic fraud can damage a victim’s reputation and affect their ability to secure future employment. 

Increased Operational Cost: Synthetic fraud detection requires advanced technologies, which is expensive to implement and maintain, leading to increased operational cost. 

Financial Loss: Synthetic fraudsters can open accounts, apply for loans or purchase goods using fraudulent identities causing financial loss to businesses.  

 

Tips to Prevent Synthetic Fraud 

 

Data analytics, AI/ML techniques, and automation can significantly prevent synthetic identity fraud by analyzing vast amounts of data, identifying patterns, and detecting anomalies in customer behavior. 

 

Data analytics can help identify patterns of behavior that may indicate fraud, such as frequent changes to personal information or unusual account activity. AI/ML techniques can analyze customer data to detect anomalies, flag suspicious transactions, and identify fraudulent accounts Businesses can use these techniques to see and prevent synthetic identity fraud in real-time, which can help reduce losses and minimize the impact on their customers.

 

Automation can also help prevent synthetic identity fraud by streamlining identity verification and authentication processes. For instance, automated systems can check customer data against multiple databases to verify identities and detect inconsistencies. This process can reduce the risk of human error and increase identity verification accuracy. 

 

Businesses can implement strict security protocols, such as multi-factor authentication and regular security audits, to reduce the risk of fraud. 

 

Staying Ahead of the Curve 

 

In conclusion, synthetic fraud continues to be a significant challenge for lending organizations, with the potential to cause substantial economic losses and reputational damage. While many organizations have implemented various measures to detect and prevent synthetic fraud, fraudsters continue to find new ways to evade detection. As technology evolves, we will see more sophisticated forms of synthetic fraud emerge. Therefore, financial organizations must remain vigilant and invest in advanced fraud prevention technologies to stay ahead of the curve. Preventing and addressing synthetic fraud requires collaboration between individuals, businesses, and government agencies. The key is to be proactive and stay up to date with the latest trends and technologies in fraud prevention. 

 

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What’s Making Headlines

New Cross-Border Payment Opportunities Emerge with ISO 20022 Coexistence 

 

The global payments industry reached a significant milestone on March 20, 2023, with the successful migration to the ISO 20022 standard for cross-border payments and reporting (CBPR+). This migration will support MT and ISO 20022 messages until November 2025, providing a smooth transition for financial institutions and enhancing global payment communication and integration. 

Read the full news

SoFi has acquired Wyndham Capital Mortgage in an all-cash deal

 

In an all-cash transaction, SoFi Technologies has acquired Wyndham Capital Mortgage, a fintech mortgage lender, with the aim of expanding its mortgage product offerings, improving operational efficiency, and scaling its operations through the acquisition of talent and technology. 

 

Read the full news

Liberty Bank launches Alkami’s digital launching platform 

 

Liberty bank has recently introduced Alkami’s digital banking platform, as a part of its plan to completely revamp its technology stack. The aim of this transformation is to provide the most cutting-edge products and a smooth user experience to its customers, and its position the bank for future growth.  

Read the full news

 

Tech Talk

US fintech Credit Karma launches new net worth product 

  

Credit Karma, a consumer technology company based in the US, has introduced a new product called “Net Worth” on its platform. The product aims to assist users in increasing and safeguarding their wealth. Credit Karma partnered with Intuits financial management business Mint to develop the offering. 

Read the full article.e

 
 

Linux Foundation Europe launches the Open Wallet Foundation 

 

The European branch of the Linux Foundation has officially announced the Open Wallet Foundation (OWF) launch. This collaborative initiative promotes interoperability among digital wallets using open-source software. 
 

GoDocs has launched its latest commercial lending technology 


The latest commercial lending technology, including the innovative C&IDocs™, has been launched by GoDocs. With the release of its C&IDocs platform, which attorneys’ power, GoDocs has disrupted the commercial loan document generation industry and established itself as a leader in automation.  

Read the full article

Major Events

Fintech Nexus 2023

10-11, May, 2023

The Largest Fintech Event in NYC. Javits Center, NYC.

https://www.fintechnexus.com/

  

That’s a wrap for this edition of LendTech Collective. For any feedback, suggestions, or questions, feel free to write to us at: editors@insightconsultants.online.

Featuring

 
  • Digital Lending: Streamlining and Improving the Process
  • FinTech in a Recession: Navigating Challenges, Capitalizing opportunities
  • In the News
  • Major Events

Focus On

Digital Lending: Streamlining and Improving the Process

 

digital lending

 Lending has come a long way recently, and AI technology has been a huge part of that. No longer do you have to go through the traditional lengthy application process – everything can now be done online. The best part is that AI can provide lenders with a much deeper understanding of borrowers’ creditworthiness, helping them make better decisions and manage risk more effectively. Goodbye, long lines and paperwork, hello digital lending! 

“AI: The Next Big Tech Shift of the Century, transforming the Lending Industry with Automated Tasks, Exceptional Customer Service, In-Depth Behavioral Analysis, and Efficient Fraud Detection” 

 

Digital Lending:  quicker and smarter using AI

 

The lending industry is about to get a significant overhaul with the integration of Artificial Intelligence (AI). Innovative technology transforms business, making it more efficient and manageable and improving the customer experience. 

 

First, monotonous tasks like loan processing and underwriting will be outdated. AI (Artificial Intelligence) will take care of these tedious jobs, freeing loan officers to focus on more important things. Not only will digital lending improve efficiency, but it will also make life a lot less stressful for everyone involved. 

 

Next, customers can expect a more personalized experience. AI chatbots and natural language processing will allow lenders to understand and respond to their needs and preferences, making the interaction more human and natural. This will result in happier customers who feel valued and appreciated, leading to increased loyalty. 

 

The underwriting stage in the lending process is critical and can be enhanced with AI abilities. AI can analyze vast amounts of data from multiple sources, including bank statements and social media footprints, to uncover customer characteristics and behaviors, leading to smarter lending decisions. The output may be a probability score or recommendations on loan range, loan packages, and target audiences, making the process more efficient.

 

Finally, digital lending enhances fraud detection. This technology will analyze vast amounts of data to detect unusual patterns or anomalies, making it easier to detect fraud than traditional manual methods. This will help ensure the security of customer financial information and transactions, providing peace of mind and improving customer trust in the lending industry. 

 

Integrating AI in the lending industry is bringing about a significant transformation, making things more efficient and manageable and providing a better customer experience. It is an exciting time for both lenders and customers alike! 

 

Business drivers for digital lending

 

AI adoption in lending or digital lending offers lots of benefits that can help lenders out. It can help them manage risk, make things more efficient, make the customer experience smoother, cut costs, and even boost revenues. Overall, it is a win-win for both lenders and borrowers. 

 

  • Improved risk management: Assess the creditworthiness of borrowers and reduce the risk of loan defaults. It leads to more informed lending decisions and reduces the overall risk to the lender. 
  • Increased efficiency: AI-powered automation streamlines the loan application and approval process, reducing the time and effort required to process loans.
  • Better customer experience: Offer 24/7 support through chatbots, answer customer queries, and provide personalized loan products and services.
  • Cost Reduction: Reduce operational costs by automating manual and repetitive tasks, freeing resources to focus on higher-value activities.
  • Increased revenues: Chatbots that support multiple languages will help lenders reach a wider audience. Lenders can increase loan volume and generate higher revenues by providing personalized loan products and services.

 

AI elevates the lending industry

 

AI-powered applications that use data as a driving force speed up online lending significantly. The technology can analyze transactional data, income verification, and spending patterns to provide a more comprehensive credit scoring experience, reducing the risk of default, and enhancing borrowers’ financial profiles. Additionally, AI has the potential to automate various aspects or even the entire lending process, improving efficiency and streamlining the experience for all parties involved. 

 

Benefits:

  • Influence sales 
  • Boost Operations 
  • Reduce operational costs
  • Identify potential defaulters
  • Speed up the process. 
  • Better customer engagement 
  • Generate powerful Insights
  • Better decision-making 
 

Speed, Reliability, Accuracy, and more

 

Lenders need to adopt AI and ML (Machine Learning) to stay competitive and get a bigger slice of the market. These technologies will give them a huge advantage. AI and ML provide insights into customer behavior, so lenders can offer tailored services and products for higher lifetime value customers. As AI evolves, we will see more innovations that bring big benefits for lenders and borrowers. 

 

Cloud-based lending management systems have made it easier for lenders of all sizes to adopt AI processes. Insight Consultants provides cost-effective cloud-based lending management systems, enabling lenders of all sizes to integrate AI processes easily. These systems simplify and streamline the adoption of innovative lending practices, regardless of resource constraints or organizational size. 

 

If you are curious about how machine learning and AI can help level your business, hit us! Let us talk about how AI can bring advantages to your business. 

 

Keep Reading

 

Fintech in a Recession: Navigating Challenges, Capitalizing Opportunities

 

“In times of crisis, adaptability is the key to survival.” 

 

The world’s economy is facing a downturn due to the combined effects of widespread health and financial ramifications. This scenario presents a dual outcome for fintech companies – some may experience hypergrowth, while others may face a downfall. The ongoing inflationary trend adds another layer of uncertainty for fintech, requiring them to carefully consider its potential impact on their operations and financial standing. To successfully navigate this tough economic downturn, fintech companies must be proactive in their preparations and adjust their strategies as needed. 

 

Rising inflation brings challenges for the fintech industry

 

A recession can have both positive and negative effects on fintech companies. As inflation increases, the value of money decreases, affecting consumer purchasing power and demand for fintech products and services. Higher interest rates resulting from inflation can also make borrowing more expensive, reducing the need for loans and other financial products offered by fintech companies. 

 

Key challenges:

 

  • Decreased demand: During a recession, consumer spending falls, and businesses may cut back on investment, leading to a decrease in demand for fintech products and services. 
  • Increased competition: As traditional financial institutions may also offer similar services, competition in the fintech space can increase during a recession. 
  • Financial strain: FinTech’s may face financial stress during a recession, as funding sources and investors become more cautious, and capital becomes more expensive. 
  • Regulatory scrutiny: Fintech companies may be subject to additional regulations and compliance requirements in areas such as data protection, customer identification and anti-money laundering, as well as heightened scrutiny over their operations and business practices.
  • Need for innovative solutions: The economic impact of a recession can drives the need for innovative financial solutions that address the specific challenges posed by an economic downturn. 
 

By focusing on fundamentals and drawing the right balance between being conservative and bold, fintech players can cushion the impact of inflation. Fintech firms do not get caught off guard if the economy hits a rough patch. Stay ahead of the game by being prepared to pivot quickly. 

 

Surviving and thriving

 

As the signs of a recession start to show, fintech firms are getting ready for the worst. Do not let a recession bring your Fintech down. Start making smart moves to prepare for what is coming. It is time to start battening down the hatches – the storm is coming! 

 

Fintech strategies to keep your firm afloat during tough times:

  • Cost optimization: Cut costs where possible and focus on efficiency to maintain profitability during a downturn. 
  • Diversification: Offer a range of products and services to minimize the impact of any market downturn. By offering a range of products and services, fintech companies can reduce their dependence on any single market or product line and become less vulnerable to fluctuations in demand.
  • Robust risk management: Ensure that lending and investment activities are well-managed and adhere to strict risk management protocols. 
  • Focus on customer needs: Provide solutions that address the financial needs of consumers and businesses during a recession. By understanding the needs of customers, fintech companies can develop new financial products that address specific financial challenges faced during a recession.
  • Flexibility: Be willing to pivot and adapt to changing market conditions, customer demands, and preferences. 
  • Building resilience: Maintain a strong balance sheet and invest in technology to prepare for future economic challenges. 

 

Roadmap to success

 

The future and viability of fintech during a recession depend on how well companies respond to the challenges and opportunities presented. Companies equipped with advanced AI (Artificial Intelligence) tools and systems have a competitive advantage.  Fintech firms can leverage AI for customer analytics to better understand customers’ needs and behaviors, automate routine tasks for cost savings and improved efficiency, improve risk management, and enhance the customer experience. This can help fintech companies overcome recession challenges by retaining customers, attracting new ones, reducing costs, and improving overall efficiency.

 

The crisis has been a real doozy for fintech companies, especially the smaller ones. Staying afloat has been challenging with rising costs, but there is still hope. By being creative and taking advantage of new opportunities, fintechs can survive and help keep the economy stable.

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In the News

Bipartisan bill on credit union governance clears first step 

 

A “bipartisan bill” is a piece of legislation that has been introduced in the US congress with support from both political parties, typically the Democrats and Republicans. A “first hurdle” in this context means that the bill has passed a preliminary step in the legislative process and is moving forward for further review and potential passage into law.

 Bipartisan Credit Union Governance Bill Passes House Vote, Championed by Representatives Huizenga and Vargas. Proposed Credit Union Governance Bill Offers Increased Flexibility, Reduced Burden for Institutions.

 

 The Credit Union Board Modernization Act will go a long way to providing reasonable regulatory relief for credit unions, especially in Michigan’s 4th Congressional District and across the nation.

 The National Association of Federally-Insured Credit Unions said the reduced requirement will strengthen the credit union system by supporting highly rated credit unions and ensuring undercapitalized institutions have ample opportunities to address various issues.

 Greg Mesack, senior vice president of government affairs for NAFCU, explained ‘Proposed Credit Union Governance Bill Balances Operations and Member Concerns’.

The legislation is currently under discussion in the U.S. Senate.

Crypto lender Genesis Agrees on Key Terms with Digital Currency Group and Creditors

 

Genesis, a leading crypto lender, has reached an in-principle agreement with its creditors and Digital Currency Group (DCG) to restructure its debt. The agreement was formed after the companies discussed   a potential restructuring of the company’s financial obligations. The new agreement will  provide Genesis with the capital to continue to scale its platform and expand its services.

 Under the terms of the agreement, DCG will acquire a majority stake in the company and the   existing creditors will receive a combination of cash and equity.

 DCG will also provide Genesis  with additional capital to help fund growth initiatives. The agreement is subject to the completion of due diligence and other customary closing conditions, which are expected to be   complete in the coming months.

 

Genesis was founded in 2018 and is one of the largest and most successful crypto lending platforms in the U.S. The company offers customers a range of loan products, from short-term loans to longer-term financing packages, and has a robust lending platform that supports a wide range of assets, including Bitcoin, Ethereum, and other digital assets.

 

The company has been one of the leading players in the crypto lending space, and this agreement is expected to help strengthen its position in the industry. With the new capital, Genesis plans to continue to innovate and develop its products and services, as well as expand its reach and customer base. The company is also looking forward to working with DCG and its creditors to ensure a successful transition and continued success.

Increased Scrutiny for Auto Lenders and Dealers Post-Pandemic Boom

 

Auto dealers and lenders have had quite the party over the past two years as sky-high demand prompted record levels of sales activity and pushed up prices.

As sales activity and prices reach record highs, auto dealers and lenders are now coming under increased scrutiny from federal and state regulators. They are being investigated for possible pricing discrimination, add-on products that make cars more expensive and the handling of car repossessions by lenders.

 

 These investigations could result in major changes to the industry, reshaping it for years to come. Companies are already feeling the pressure of the increased regulation, and are being forced to adjust their practices to comply with the new regulations.

Consumer advocates have praised the agencies’ renewed focus on the vehicle finance sector, citing the need for stronger policing of the sector’s shoddy practices. Meanwhile, the industry has pushed back, arguing that a more aggressive regulatory approach could impede consumers’ access to car purchases.

 

“The vehicle finance industry is highly competitive, and consumers have many options for financing their vehicles,” said Celia Winslow, senior vice president of the American Financial Services Association, in an emailed statement. “Thanks to the industry’s ability to price for risk, consumers can obtain the loans they need to get the car they want.” The proposed rule has drawn heavy criticism from the industry, with the National Automobile Dealers Association calling it “malicious, ill-supported, ill-coordinated, untested and illegal”.

 

Despite the focus on dealers, the FTC rule also has implications for auto lenders, who often partner with dealerships by purchasing their loans under “indirect financing.”The proposed rule would require dealers to maintain a wide range of records to demonstrate their compliance. Advocates see that requirement as a way for regulators to indirectly force lenders to monitor records and keep better track of dealers so bad actors can be weeded out.

Events

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London, UK.
https://www.innovatefinance.com/ukfintechweek/

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Insights to stay ahead!

 

Bimonthly Newsletter | Nov 2022 | Issue 121

 

Featuring 

 

  • Christmas Loan- should you consider borrow one for Christmas spending?
  • Loan default risk prevention and management in economic uncertainty-tips to lenders
  • In the News
  • Major Events
  •  

Focus On

 

Christmas Loan – Should you consider borrow one for holiday spending? 

 

As the holidays approach, many people find themselves in a financial bind. If you’re among them, you might be considering a loan to get you through the season. As you explore your options for Christmas gifts and travel, you may come across lenders advertising “Christmas loans”—though these offers should be approached with caution. Should you get one this holiday season?

 

What is Christmas Loan and how does it work? 

 

A festival loan is a type of personal loan offered by online lenders and credit unions during the festival season. It can be a secured or unsecured loan, depending on the lender’s requirements. Borrowers’ terms and eligibility are determined by a variety of factors that vary by lender, including credit and income. To receive the most competitive interest rates, borrowers need to have good credit scores.

 

Some lenders require a minimum credit score, whereas others don’t check your credit at all. Lenders that don’t require a credit check typically charge high rates. In fact, these no-credit-check Christmas loans are essentially payday loans with fees equivalent to interest rates of 400% or higher.

 

If you decide to take out a Christmas loan, it’s important to shop around for lenders and find the one that’s right for you.

 

Are Christmas Loan worth it?

 

A Christmas loan can relieve some financial stress and give you some peace of mind this holiday season. At the same time, though these loans are often easy to obtain and fast to process, they don’t provide a long-term solution. The Consumer Financial Protection Bureau (CFPB) states that consumers who take out an unaffordable payday loan often end up taking out another one to pay it back, thereby getting stuck in a debt trap.

 

Things to consider while shopping for a Christmas loan

 

Check your credit: Before taking out a loan, it’s useful to know what your credit score is and what’s on your credit report. The stronger your credit, the better rate you’ll likely get on a loan.

Keep up with payments: Christmas loans are instalment loans, and you will need to plan for this in your budget and be sure you can afford the payments.

Fast funding option: If you choose an online lender, generally the application and funding process is quick and easy and can receive the loan the same business day.

Check multiple lenders: Compare multiple options before choosing a lender so you can find the best rates and terms.

 

Pros and cons of Christmas loans

 

Before getting a Christmas loan to cover your holiday spending, consider these pros and cons

 

Pros

  1. Fast funding
  2. Some loans don’t require a credit check
  3. Short-term loans with fixed payment line
  4. Fast and simple loan application

 

Cons

  1. Potentially high interest rates
  2. May be a payday loan
  3. Could lose collateral 
  4. .Expensive fees

 

Nutshell

 

If you find yourself spending more than you can afford, try taking out a Christmas loan. However, before you take on debt, it’s important to understand the potential risks, like high fees and interest. If you find yourself spending past your means, check back in with your budget as a reminder of what you can afford this year. By setting limits upfront, you may be able to make it through the holiday season without carrying debt into the new year.

 

Keep Reading 

 

 

Loan default risk prevention and management in economic uncertainty

 

This is a time of great uncertainty for our economies. Policy makers, economists, and financial-market participants fiercely debated the higher inflation is under way.  In the past year and next, inflation has risen above expectations. Experts say that annual price increases of around 2% are likely to continue for the foreseeable future. Due to Russia’s invasion of Ukraine and the resulting disruptions in energy, agriculture, and mining markets, inflation is expected to be higher-than-normal.

 

How inflation affects direct lenders

 

Inflation has an important impact on lending and credit risk management because it affects the price of assets, which in turn affects loan defaults and credit risk analysis.

 

With such financial distress, coupled with consumers’ need to save during difficult times, we are seeing a concerning uptick in loan defaults and credit risk. Direct lenders have experienced the highest number of loans that have gone into default—putting pressure on these smaller banks. For first-time borrowers whose credit scores haven’t caught up, evaluating them adds extra headache to direct lenders.

 

Lenders are in a challenging position: how can they better mitigate loan default risks?

 

Let’s look at some of the top credit risk challenges that lenders are facing during this period of inflation and how they can get around them.

 

inefficient credit risk analysis: Analyzing a customer’s credit risk—segmenting customers, identifying potential first-time defaulters, and flagging recurrent defaulters—is inefficient and error prone when done manually.

No proper fraud detection framework: Fraudulent debit and credit transactions, as well as loan stacking, are common sources of document fraud. Requesting a borrower’s last several months’ worth of bank statements is time-consuming and tedious—and fraught with risk.

Unable to accurately determine the probability of default (POD) :Lenders need a more efficient and effective way to accurately determine a borrower’s POD and the likelihood of repaying loans, so that lenders can calculate credit risk and estimate the expected loan losses. This requires a holistic understanding of a borrower’s debt-to-income ratio and credit score.

 

Navigating Inflation

 

To keep up with new realities, businesses must redesign their products and services. Digital lending must happen on a large scale—and lenders need sustainable technology to support the digital transformation of credit risk management. Digital risk profiling and modeling can help to reduce defaults by giving lenders a deeper understanding of the people they lend money to. This approach helps them to identify non-eligible applicants earlier, reducing exposure in case any fraud happens later.

 

To compete and retain customers, lenders need to rethink the way they do business. They must anticipate customer needs and offer a seamless digital experience that exceeds expectations.

 

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In the News

 

 

Credit Unions register record high auto market share

 

With the onset of the chip shortage, captive lenders began to recede from the heavy incentives that kept sales going in the early days of the pandemic. When coupled with rising vehicle prices and interest rates, this created a unique opportunity for credit unions to achieve their highest market share in history, as they remain one of the few lenders still offering lower interest rates.

 

According to Experian’s “State of the Automotive Finance Market Report: Q2 2022,” credit unions’ market share increased to 25.81%, from 18.32% in Q2 2021. In comparison, captives decreased to 22.64% this quarter, from 28.47% the previous year.

 

This was the highest increase of total market share credit unions have ever experienced – going from 22.38% in Q2 2018 to 19.97% in Q2 2019 and 18.63% in Q2 2020.

 

Breaking down the data further, credit unions saw the largest growth across both new and used vehicle market share. In Q2 2022, credit unions’ new vehicle market share increased to 26.69%, from 15.27% in Q2 2021 and went from 23.49% to 28.62% year-over-year in used vehicle market share.

 

Meanwhile, captives’ new vehicle market share decreased from 44.88% in Q2 2021 to 36.29% in Q2 2022 and their used vehicle market share came in at 7.89% this quarter, from 8.51% the previous year.

 

Even as inventory shortages and other economic hardships remain prominent throughout the automotive industry, captives are pulling back on traditionally heavy incentives and seemingly continue to offer higher interest rates than other lenders – resulting in their market share decline. This contrasts with credit unions, who have historically been known to offer lower rates.

 

Lower Interest Rates Enable Potential Market Share Gain

 

While vehicle prices continue to increase, consumers appear to be searching for financing options that may alleviate the rising average monthly payment – making it important for lenders to analyze these trends and gain better insight into why the market may be shifting.

 

For instance, when comparing lender types in Q2 2022, credit unions offered an average new loan rate of 3.72% and average used loan rate of 5.24%. Meanwhile, captives had higher rates, coming in at 4.18% for an average new loan rate and 8.18% for an average used loan rate.

 

Analyzing past lender loan rates shows that captives increased their rates year-over-year while credit unions have remained fairly steady. In Q2 2021, the average new loan rate for captives came in at 3.44% and their used loan rate was 7.48%. In the same time frame, credit unions had an average new loan rate of 3.87% and an average used loan rate of 5.21%.

 

As consumers look into different lenders when searching to finance a vehicle, it is important for professionals to know whether they are interested in a new or used vehicle – since interest rates can majorly impact the average monthly payments.

 

Vehicle Financing Trends

 

While credit unions typically focus on the used car space rather than new, the sharp increase in their new vehicle market share this quarter indicates they may also be directing their attention to the new car space.

 

Although, with consumers continuing to opt for used vehicles as they search for the most budget-friendly option, credit unions have a number of opportunities to sustain growth in both new and used market share – since the used vehicle financing comprised more than half of the total finance market.

 

In Q2 2022, used vehicle financing came in at 61.78%, from 58.48% the previous year. While new vehicle financing made up 38.22% of the total finance market, a decrease from 41.52% in Q2 2021. It’s not out of the ordinary for consumers to prefer used vehicles, seeing there was a noteworthy difference in the average monthly payments this quarter. For instance, the average monthly payment for a used vehicle went from $440 in Q2 2021 to $515 in Q2 2022 – compared to the average monthly payment for a new vehicle, which hit a record high of $667 this quarter, up from $582 the previous year.

 

While the increase in used vehicle financing can have a positive impact on credit unions’ market share gain, analyzing multiple data points will enable the lender to properly assist consumers when finding a vehicle that meets their financial needs and create more opportunities for continued market share growth.

 

Consumer spending remains high despite inflation

 

ACI Worldwide’s e-commerce research shows that consumer optimism is holding strong, despite inflationary pressures and limited inventory, and beat last year’s predictions for the same period (14 per cent). “Consumers are quietly optimistic with their holiday season spending but will be more price-conscious this year as inflation and economic uncertainty loom,” said  head of merchant, ACI Worldwide. “We’re seeing shoppers spend more on experiences rather than physical items as pent-up demand for travel, events and concerts remains strong post covid.”

 

ACI’s e-commerce intelligence reports that the main sector driving growth during the 2022 holiday season will be gaming (34 per cent). Travel and ticketing (29 per cent) take second place, telco (18 per cent) third, home improvement (13 per cent) fourth and fashion retail (seven per cent) fifth.

 

Mobile Payments slightly increase and preference for digital wallets grows

Mobile payments are projected to increase five per cent during the 2022 holiday season, compared to the same period in 2021, while the average ticket value (ATV) is expected to grow by 45 per cent ($123), according to ACI e-commerce intelligence. Moreover, digital wallets are anticipated to be among the popular payment methods, with a projected 11 percent increase in transactions.

 

The ATV for buy now, pay later (BNPL) is expected to grow 10 per cent. As inventory shortages persist, ACI forecasts a revival of the gift card industry with an expected two times increase in ATV. Furthermore, spending within the gaming sector is predicted to rise 34 percent in transaction volume.

 

“Consumers are savvier on payment methods like BNPL as they look to delay spending by breaking up their purchases into smaller installments,” Singh continued. “In addition, consumers are showing a strong preference for digital wallets as a payment method as they shop more online and less in stores this holiday season.

 

“Merchants may want to consider improving the BNPL checkout experience for people with higher credit-approval rates. In addition, ensuring a smooth experience with digital wallet acceptance and strong fraud prevention in place will be beneficial.”

 

As merchants instil shipment cut off dates for last-minute shoppers, the volume of transactions is expected to increase 24 per cent for shipment cut off: priority, 15 per cent for shipment cut off: ground and 10 per cent for shipment cutoff: express.

 

However, buy online, pick up in store (BOPIS) is forecasted to go up nine per cent during the 2022 holiday season compared to 2021, as consumers consider this alternative to paying for shipping. “With inflation driving shipment costs up, we can expect to see shoppers turning to other delivery channels like BOPIS to curb their expenses,” Singh concluded.

 

Fraudsters targeting high-value items

 

According to ACI data, the volume of friendly fraud increased 22 per cent. The data also found the average transaction value grew 39 per cent from January through September 2022, when compared to the same period in 2021. The data also shows that account takeover fraud doubled in the same time frame versus 2021.

 

“We’re seeing a significant increase in the average ticket value of friendly fraud. This indicates that fraudsters are targeting high-value items like electronics and travel,” said Erika Dietrich, head of fraud management and payments analytics, ACI Worldwide. “We expect this trend to continue into the 2022 holiday season and encourage merchants and shoppers to be vigilant.

 

 

US mortgage rate tops 7% for the first time in 2 decades

 

Average long-term U.S. mortgage rates topped 7% for the first time in more than two decades this week, a result of the Federal Reserve’s aggressive rate hikes intended to tame inflation not seen in some 40 years. Last year at this time, rates on a 30-year mortgage averaged 3.14%.

 

Higher mortgage rates reduce homebuyers’ purchasing power, resulting in fewer people being able to afford to buy a home at a time when home prices continue to climb, albeit more slowly than earlier this year. The combination of higher rates and home prices means a typical mortgage payment for a homebuyer is up hundreds of dollars compared to what it was earlier this year.

 

“We’re really viewing this as a spike in mortgage rates that is pretty dramatically impacting affordability in the market, really sharply curtailing demand,” said Mike Fratantoni, chief economist at the Mortgage Bankers Association.

 

The last time the average rate was above 7% was April 2002, a time when the U.S. was still reeling from the Sept. 11 terrorist attacks, but six years away from the 2008 housing market collapse that triggered the Great Recession.

 

Many potential homebuyers have moved to the sidelines as mortgage rates have more than doubled this year, a trend that’s knocked the once red-hot housing market into a slump.

 

Sales of existing homes have declined for eight straight months as borrowing costs have become too high a hurdle for many Americans already paying more for food, gas and other necessities. Meanwhile, some homeowners have held off putting their homes on the market because they don’t want to jump into a higher rate on their next mortgage.

 

In effort to tamp down inflation, which is the highest in four decades, the Fed has raised its key benchmark lending rate five times this year, including three consecutive 0.75 percentage point increases that have brought its key short-term borrowing rate to a range of 3% to 3.25%, the highest level since 2008. At their last meeting in late September, Fed officials projected that by early next year they would raise their key rate to roughly 4.5%.

Despite the rate increases inflation has hardly budged, remaining above 8% at both the consumer and wholesale level.

 

Even as the housing market slows considerably, the job market remains strong and consumer spending is resilient. The Fed is expected to raise its benchmark rate another three-quarters of a point when it meets next week.

 

While mortgage rates don’t necessarily mirror the Fed’s rate increases, they tend to track the yield on the 10-year Treasury note. The yield is influenced by a variety of factors, including investors’ expectations for future inflation and global demand for U.S. Treasurys.

The monthly payment on a median priced home is 78% higher now than it was a year ago for buyers who can make a 20% down payment. This translates to a $1,000 increase in the typical home payment in just the last year, according to Realtor.com.

 

To cope, some homebuyers are opting for adjustable-rate mortgages, which don’t make it any easier to qualify for financing but offer lower monthly payments in the first few years of the loan term. Such loans became less attractive the last couple of years as average long-term mortgage rates fell to an all-time low. But as of August they made up about 20% of home loan originations, said Selma Hepp, chief economist at CoreLogic.

 

Events

 

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 19-21, December 2022

 

3950, Las Vegas, Blvd S, US

 

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The LendTech Collective

 

Insights to stay ahead!

 

Bimonthly Newsletter | Sep 2022 | Issue 120

 

Featuring

 

  • Navigating Inflation – challenges and opportunities to Fintech firms
  • How does digital transformation make way for a fabulous customer experience?
  • In the News
  • Major Events
  •  

Focus On

 

 

Navigating Inflation – challenges and opportunities to Fintech firms

 

The world is staring at an economic downturn due to the severe health and financial shocks inflicted by the pandemic and the massive economic disruptions triggering the Russia-Ukraine war. The current economic scenario has the potential to send some FinTech’s into hypergrowth and others into ruin. Global inflation is continuing to rise, but what does this mean for FinTech’s?

 

Traversing through an inflation

 

Several countries are now going through what the experts call – stagflation, which is a mix of low growth and high inflation. It can be a mixed bag for fintech companies as they are involved in different activities like lending money, buying equipment, and more. The reality is no one exactly knows how to navigate a modern inflationary environment.

 

Inflation effect on fintech

 

Decreased confidence from investors: Fintech companies are ever reliant on investors to grow and expand their businesses. Unfortunately, the risk of inflation will call for bigger demands on investment returns and lower company profit.

Increased borrowing from fintech: With rising costs due to inflation, fintech companies remain essential in providing loan services to small businesses and individuals

Increased spending on equipment: Fintech has been essential in storing and moving money through the technologies and/or infrastructures they develop. Due to current events, however, profits from these services have been affected.

 

By focusing on fundamentals and drawing the right balance between being conservative and bold, fintech players can cushion the impacts of inflation.

 

Strategic preparedness to face the storm

 

Inflation in 2022 has the potential to send a few fintech’s into hypergrowth and others into ruin. Interest rate hikes and the end of quantitative easing are inevitable, as the Federal Reserve has signaled, to combat a 40-year high in inflation. Firms need to Implement a strategy that works to address different economic landscapes. Inflation could lay waste to many fintech’s in 2022 unless they act now.

 

Moves Fintech’s need to make to prepare for the possible coming storm

 

Do more than just provide a service: Help your customers achieve positive financial outcomes that outweigh better interest rates. Leveraging personalization, automation, and predictive analytics to help customers be more financially successful will give your firm a competitive advantage than other competing banks and fintech’s. Shortcutting the laborious processes of opening accounts or applying for loans is also a huge selling point.

 

To be cautious and invest in long-term fraud control measures: An economic downturn invariably leads to an increase in NPAs. With a jump in the number of defaulters, fraudulent transactions and suspicious activities become prevalent. Investment in long-term fraud control measures is a must during an inflation.

 

Tap the un-banked sector: During an economic depression, large banks lend only to customers with high credit scores. Fintechs can aim at the underbanked community and get the lion’s market share.

 

Exploit the possibility of new acquisitions: Firms which are not adequately capitalized come under significant cash pressures and become available for a takeover. Exploiting the opportunity and acquiring those businesses can provide an inorganic boost to the top line and access to new proprietary data.

 

Globalize the workforce: Inflation concerns are localized to few countries. Hire the workforce in less expensive areas of the country.

 

There is both an ocean of opportunity for the industry and some challenges ahead. With the current crisis, the future and sustainability of fintech are reliant on its response, especially for smaller fintech firms that would have to push for continued innovation amid rising costs. While a recession is always perceived as unfortunate for the larger market, by addressing the challenges at hand and exploring newer possibilities, fintech players can do well for themselves and the economy.

 

Keep Reading 

 

 

How digital transformation make way for fabulous customer experience?

 

Customer experience is critical to any business. Many companies across the globe, often aren’t putting customers at the center of their ventures. Instead, they are using new technologies to create operational efficiencies and in turn, reduce costs. But, when we think about how to approach customer experience and how to change it, first and foremost we need to have a clear view of what matters to the customers and what doesn’t.  The recent economic downturn due to the severe health and financial shocks inflicted by the pandemic and the massive economic disruptions is forcing businesses to rethink the core competencies of customer experience.

 

The picture is not very different when it comes to the lending industry. Now, low rates are not enough for lending firms/ banks to attract clients or, more importantly, retain them. So, they must personalize their customer journey at all stages, and that includes every step from initial interaction to onboarding to loan origination and more.

 

How can businesses successfully transform their customer experience to get results?

 

Today’s tech-savvy customers expect to provide access to funds anytime, anywhere. Customers have no patience for hours of time-consuming and lengthy processes. Many lending firms are still supported by legacy back-end systems built several decades ago. These systems have resulted in inefficient manual and paper-based processes, significantly affecting the consumer experience. Lenders can improve customer loyalty and fuel growth by offering services beyond traditional coverage and focusing on digitization. Digitization fulfills the customers’ need for convenience, at the same time offering lending firms many new opportunities for growth, both top line, and bottom line.

 

Digital lending isn’t just doing the same thing in a better way, but rather creating something new. It implies an end-to-end process of developing and delivering data-driven financial products that are applied for, disbursed, and managed through the digital channel.

 

There are 3 steps in which digital transformation needs to happen to impact the customer journey in a positive way.

 

Onboarding: This is the first encounter the client has with the lenders. Businesses looking to improve customer experience during the first interaction should consider collecting data and documents in digital format

 

Communications: Customer expectations are changing rapidly, and they expect to be able to transact digitally on any device and the experience to be connected across all channels. Implementing an effective omnichannel strategy is a powerful weapon for lenders to win customers who demand convenience and simplicity irrespective of the kind of electronic devices or physical channels they use. Loan origination solutions must support the ability of the users to switch methods of engagement, whether on a mobile device, online or in a branch. The look and feel of the process should be the same, regardless of the channel. Firms need to introduce a single platform that manages most (if not all) of the channels

 

Personalization: Today’s customers actively look for relevant inputs that might either improve their financial health or help them make smarter decisions, causing wellness programs for finance and financial management tools to increase in popularity. The importance of user-centric design thinking has inspired groups of lenders to utilize digital platforms and change the digital customer experience. This has led to the integration of data sources to reduce documentation, personalize pricing, and make the overall process experience more effective. In fact, lenders are now using digital tools to unlock varied forms of customer interactions and services previously not accessible to borrowers. Customer data, combined with machine learning, helps personalize the offerings and delivers effective customer-centric communication at the right time. Data-driven AI applications will speed up online lending. AI analyzes and authenticates users’ transactional data. The income verification and spend analysis help highlight risk factors used for a richer credit scoring experience. This will reduce the risk of default and increase borrowers’ financial profiling. 

 

Clients – Lenders most valuable portfolio

 

Truly understanding customer needs may help lending firms improve not only the buying experience but also their bottom line. In an environment that becomes increasingly globally competitive, service quality is an important measure of customer satisfaction, which ultimately leads to customer loyalty. Today’s customer has zillions of alternatives, and bad customer experiences will certainly make him switch to better avenues to serve his needs. Hence, retaining your loyal customers and attracting new customers can only be possible by providing seamless and personalized experiences, and making them a top priority every time. The need for an intuitive, frictionless digital borrower experience is increasingly becoming the key to lenders’ success.

 

By developing digital banking, you can potentially expand your business, likely increase the number of customers who will stay with you, and help ensure your business is profitable long-term.

 

Insight Consultants prioritize customer experience along with operational excellence, to ensure that the customers will enjoy their interactions with the lender across their journey. We have proven methodologies and experience to achieve measurable, sustainable results while mitigating risk. Our objective is to help our clients make the right investment decisions, both for dollars and efforts. With global lending subject-matter expertise, cross-disciplinary service offerings, and insight into solution options complemented by strong vendor relationships, our Business Consulting and Technology teams have the necessary experience and know-how to guide lenders through their journey. We look forward to the opportunity to share additional insights and experiences with you.

 

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In the News

 

Fintech firm Klarna reports triple loss

 

Fintech firm Klarna’s losses triple after aggressive U.S. expansion and mass layoffs. Klarna reported a pre-tax loss of nearly 6.2 billion Swedish krona in the first half of 2022, up from 1.8 billion krona in the same period a year ago. The firm, which allows users to spread the cost of purchases over interest-free installments, saw a jump in operating expenses and defaults. The company’s ballooning losses highlight the price of its rapid expansion in the wake of the Covid-19 pandemic.

 

The company, which allows users to spread the cost of purchases over interest-free installments, saw a jump in operating expenses and defaults. Operating expenses before credit losses came in at 10.8 billion Swedish krona, up from 6.3 billion krona year-over-year, driven by administrative costs related to its rapid international expansion in countries like the U.S. Credit losses, meanwhile, rose more than 50% to 2.9 billion Swedish krona.

 

The company’s ballooning losses highlight the price of its rapid expansion after the onset of the Covid-19 pandemic. Klarna has entered 11 new markets since the start of 2020, and took a number of costly gambits to extend its foothold in the U.S. and Britain.

 

In the U.S., Klarna has spent heavily on marketing and user acquisition to chip away at Affirm, its main rival stateside. The sharp discount reflected grim sentiment among investors in fintech in both the public and private markets, with publicly listed fintech Affirm having lost about three quarters of its market value since the start of 2022.

 

“We’ve had to make some tough decisions, ensuring we have the right people, in the right place, focused on business priorities that will accelerate us back to profitability while supporting consumers and retailers through a more difficult economic period,” said Sebastian Siemiatkowski, CEO and co-founder of Klarna.

 

Consumer lenders see unexpected bonanza as people battle inflation

 

Demand for consumer credit surges as the impact of interest rate increases and inflation hikes people’s cost of living. One in three personal loan borrowers say they need the money to supplement lost income, which raises the question of a ‘debt hangover’ to come.

 

Additional data shows a significant minority of U.S. consumers is drawing down their savings accounts while a larger portion of Americans is adding to their savings.

 

Inflation has hit many people hard in the wallet and rising interest rates are causing pain, acknowledges Michele Raneri, Vice President of U.S. Research and Consulting at TransUnion. This has hurt some official measures of consumer confidence. But Raneri suggests that the rate of people quitting jobs to go to new jobs remains relatively high, and that should be considered.Many people are borrowing, some — especially Generation Zers with new credit cards — for the first time of significance in their adult lives. The growth in credit cards and unsecured personal loans in part comes from lenders more frequently making such credit available to non-prime consumers.

 

Everything on the credit side of consumer lending indicates that banks and other lenders still have a green light to continue lending and growing outstandings. The yellow lights that exist concern the macroeconomic factors like jobs growth — which is slowing — that set the overall terms for borrowing.

 

Credit card lending also keeps growing. Balances grew 51.7% year over year among subprime credit card holders, which TransUnion says is a record increase. Average credit lines for all credit tiers stayed below pre-pandemic levels. However, super-prime cardholders set an all-time high for credit limits.

 

Fintech lenders reinvigorated the personal loan business in recent years by making it a more convenient option. Today unsecured personal loans are seen as close as your keyboard or mobile device. The sector overall saw strong growth year over year in the second quarter, according to TransUnion’s figures. Total personal loan balances hit $192 billion, up 31% from the previous year. There were extreme differences here: Subprime borrowers’ outstanding balances almost doubled, while super-prime borrowers’ outstandings rose by 10%. Growth by sheer number of personal loans is more dramatic. In the first quarter (this data is also measured in arrears by TransUnion) originations increased by 60%, with every credit tier increasing by at least 20%

 

Powell sees pain ahead as Fed sticks to the fast lane to beat inflation

 

Americans are headed for a painful period of slow economic growth and possibly rising joblessness as the Federal Reserve raises interest rates to fight high inflation, U.S. central bank chief Jerome Powell warned in his bluntest language yet about what is in store for the world’s biggest economy.

 

 

In a speech kicking off the Jackson Hole central banking conference in Wyoming, Powell said the Fed will raise rates as high as needed to restrict growth, and would keep them there “for some time” to bring down inflation that is running at more than three times the Fed’s 2% goal.

 

“Reducing inflation is likely to require a sustained period of below-trend growth,” Powell said. “While higher interest rates, slower growth, and softer labor market conditions will bring down inflation, they will also bring some pain to households and businesses. These are the unfortunate costs of reducing inflation. But a failure to restore price stability would mean far greater pain.”

 

As that pain increases, Powell said, people should not expect the Fed to dial back its monetary policy quickly until the inflation problem is fixed.

 

Some investors anticipate the Fed will flinch if unemployment rises too fast, with some even penciling in interest rate cuts next year. To the contrary, Powell and other policymakers are signaling that even a recession would not budge them if inflation is not convincingly heading back to the Fed’s target. Powell gave no indication on Friday of how high rates might rise before the Fed is finished, only that they will go as high as needed.

 

“The historical record cautions strongly against prematurely loosening policy,” Powell said. “We must keep at it until the job is done. History shows that the employment costs of bringing down inflation are likely to increase with delay.”

 

Underscoring the same “raise-and-hold” message on interest rates, Atlanta Fed President Raphael Bostic told Bloomberg TV that once the central bank’s policy rate is 100 to 125 basis points higher than the current 2.25%-2.50% range, “we should stay there for a long time.”

 

Powell delivered his speech to a roomful of international policymakers and economists gathered at a mountain lodge to discuss how the COVID-19 pandemic put new constraints on the world economy, and the implications of that for central banks.

 

Inflation is now their chief concern, and Powell’s remarks at the symposium, hosted by the Kansas City Fed, set a tone likely to register on global markets. It also dovetailed with the message being preached by other major central banks:higher interest rates are meant to slow economies and the commitment to raise them won’t waiver until inflation falls.

 

Events

 

Money 20/20

 

23-26, October 2022, The Venetian,

 

Las Vegas, Nevada.

 

Insight Consultants are focused on making level the rough roads that exist in the lending industry. We serve customers globally from our offices in the US and India.

 

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The LendTech Collective

 

Insights to stay ahead!

 

Bimonthly Newsletter | July 2022 | Issue 119

 

Featuring 

 

  • Intelligent Security – taking digital identity verification to the next level with AI
  • How is AI transforming fraud detection in the financial services industry?
  • In the News
  • Major Events

 

Focus On

 

 

Intelligent Security – taking digital identity verification to the next level with AI

 

Loan application fraud is a lender’s nightmare. It’s a real issue faced by many financial firms. It is estimated that financial institutions lose billions of dollars yearly to this type of scheme, with synthetic identity fraud alone being responsible for over six billion dollars of credit losses. Without face-to-face interactions, fraudsters and thieves attempt to use stolen identities and fictional financial data to commit online financial crimes — believing it to be an easier or more successful prospect.

 

Application and identity fraud prevention

 

When fraud happens, it comes with a cost to lenders. In the US alone, close to 300,000 people fall victim to credit fraud every year. In this situation,  fraud mitigation must be an integral part of any lending risk management plan.

 

To achieve a successful fraud prevention strategy, FIs must conduct a balancing act between security and customer experience. They need to put in place an account opening process that includes real-time risk assessment and identity verification while delivering a digitally seamless customer experience. The importance of improving the customer experience cannot be understated. It is best for businesses to guarantee strong identity verification and fraud prevention, as every little mistake in this process can put the customer at risk and damage the reputation of the business. Ensuring a secure account sign-in process builds trust with users and attracts and retains more customers.

 

FIs can battle fraud on loan applications in a wide variety of ways:

 

  1. In-depth monitoring of new account application data
  2. Monitoring of existing accounts for suspicious activity patterns
  3. Identity verification to prevent loan fraud

 

The most common, widely used loan fraud detection method is identity verification testing, and let’s see how identity verification helps in reducing loan fraud.

 

Digital identity verification to lessen fraud attempts

 

Fraudsters exploit vulnerabilities in detection by compiling fake applications, or synthetic identities, that are a composite of several different identities. To prevent application fraud, financial institutions must successfully identify fraudulent activity or fraudulent identity documents in real-time at the beginning of the new account opening process. AI-powered ID verification is a great way to authenticate users at scale without sacrificing security while still gaining an edge on scammers.

 

Digital verification procedures that are part of a well-developed CIP and Know Your Customer (KYC) practices reduce the chance of synthetic identity fraud, while virtually eliminating doctored documents. Through consumer-permissioned (transactional and account-level information that a consumer gives a business permission to access on their behalf) access to financial data, verifications can be based on or validated by information direct from a financial institution. This is dramatically better than relying on documents that have changed hands at least twice in the loan application process.

 

AI- powered digital verification by Insight Consultants

 

Insight Consultants AI-Powered Document Verification Solution is a  solution that was designed to give financial institutions an easy-to-use, compliant, secure, and cost-effective method of loan application fraud prevention. Artificial intelligence is able to solve the problem of balancing security and efficiency. AI-powered identity verification provides optimal fraud prevention and ensures highly effective authentication in compliance with KYC requirements. Using consumer-permissioning provides an additional layer of protection as it requires the applicant to know unique personal identifying information (PII) for each financial account they intend to use. As they go through the digital verification process, several aspects of an applicant’s identity are challenged. A fraudster would require access to PII to successfully launch a digital verification, which is nearly impossible.

 

In case you want to take your business security to next level,  write to us at connect@insightconsultants.co. Else connect with us swiftly, fill out our request form here

 

Keep Reading 

 

 

How is AI  transforming fraud detection in the financial service industry?

 

The average thief isn’t on the streets or in train stations anymore; but is online. Due to its surge in popularity, and fast transaction cycles, online lending is a prime target for cybercriminals. Though financial institutions may have always had customer security in mind, the industry has felt the backlash in recent years.

 

Yet, as the saying goes, knowledge is power. You can make the best utilization of the convenience provided by technology aiming yourself with the power of knowledge. Cyber-attack methods and tools keep evolving with advancements in technology, increasing the possibility of ingenious scams that can be deployed from anywhere across the world.

 

Role of AI in combating fraud

 

In this scenario of increased cyberattack, AI mechanisms are emerging as the means to strengthen cybersecurity and thwart attacks. Research reveals that 63% of financial institutions believe that AI can prevent fraud, while 80% agree that AI plays a critical role in reducing fraudulent payments and attempts to commit fraud. Machine learning technology can be deployed across multiple channels (e.g. transactions, loan applications, etc.) in the financial industry. Banks and financial institutions can benefit from patterns that emerge with use of AI and ML to prevent frauds even before they happen.

 

Leading ways lenders are using AI for fraud detection

 

Building purchase profiles: To accurately detect fraud, financial institutions must first understand what typical customer behavior looks like. Using machine learning to sort through vast amounts of data from past financial and non-financial transactions, FIs can build and slot customers into several different profiles.

 

Developing fraud scores: All transactions can be assigned a fraud score by using data from past legitimate transactions, incidences of fraud and risk parameters set by the financial institution. The score, which considers variables such as transaction amount, time, card use frequency, IP address of a purchase, and much more, is used to assesses the fraud risk involved with that particular transaction.

 

Enhance underwriting: AI can have far-reaching benefits for underwriting performance. Increasingly accurate loss predictions enable underwriting teams to spot good and bad risks, grow a profitable portfolio, and automate processes to streamline their workflow.

 

Fraud investigation: Machine learning algorithms can analyze hundreds of thousands of transactions per second. Investigating and prosecuting fraud claims can be incredibly time-consuming, so ensuring agents are armed with the proper tools to increase efficiency is essential.

 

Know Your Customer (KYC): AI-backed KYC measures can verify ID and documentation, match fingerprints and even perform facial recognition almost instantaneously. This powerful tool strikes the right balance between customer security and convenience.

 

Digital organizations can identify automated and more complex fraud attempts faster and more accurately by combining supervised and unsupervised machine learning as part of a larger Artificial Intelligence (AI) fraud detection strategy. There is no question AI is making cybersecurity systems smarter. Whether this technology is used for securing authentication, threat detection or bot battling, AI and ML can prevent bad actors from infiltrating and manipulating company networks.

 

Insight Consultants fraud detection strategy using ML

 

To detect fraud,

 

  1.  Machine learning model collects data
  2. The model analyzes all the data gathered, segments, and extracts the required features from it.
  3. The machine learning model receives training sets that teach it to predict the probability of fraud.
  4. Creates fraud detection machine learning models. This model detect fraud with high accuracy.

 

An outdated financial system is always full of loopholes tricksters can use. Luckily, machine learning has the potential to improve bank fraud detection with data analytics and help nearly every industry.

 

If you are looking for ways to harness the power of machine learning and AI for your business, or would just like to know more, Contact Us.

 

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Events

 

Money 20/20

 

23-26, MAY 2022, The Venetian, 

 

Las Vegas, Nevada.

 

Insight Consultants are focused on making level the rough roads that exist in the lending industry. We serve customers globally from our offices in the US and India.

 

Contact us 

Monthly Newsletter | May 2022 | Issue 118

Featuring 

  • Is ‘Buy Now Pay Later’, the next payment disruption in consumer lending?
  • Lending digitalization & AI beyond hype.
  • In the News
  • Major Events

Focus On

 

BUY NOW PAY LATER

 

Is “Buy Now Pay Later’, the next payment disruption in consumer lending? 

During the COVID-19 crisis, buy now pay later (BNPL) emerged as a hot segment within consumer lending when a large portion of consumer spending moved online. By venturing into BNPL space, financial firms can create a niche by transforming into two-sided marketplaces where they not only facilitate transactions but also provide a marketplace for discovery of new products. This enables access to granular customer data that can be used for credit assessment.

 

How lenders can enter the Buy Now Pay Later space

 

Participating in the BNPL space will require banks to invest significantly in technology capabilities as well as marketing initiatives. Lenders that want to take advantage of the opportunity in buy now pay later can try few different approaches and increase their chances of success in the BNPL space.

Customer Affordability as a Service: As economic activity rebounds, people are facing elevated levels of inflation with potential increases in interest rates forecast in early 2022. To meet the increasing regulatory requirements and to ensure good customer outcomes, firms need to work towards more customer-centric affordability assessments. The introduction of consistent modeling for income and outgoings across all areas of the business will give lenders increased control, consistency, and agility to react to regulatory changes.

Purpose driven: Lenders can determine what each customer can afford, educate them, and help them avoid overspending by managing their overall limit and exposure.

Holistic approach: Firms can manage the merchant acquirer and card issuer businesses holistically, which will enable them to run connected campaigns and manage a combined P&L for the two businesses.

Loyalty and personalization: Lenders can proactively create offers and manage real-time personalization of both in-store and e-commerce purchases. When there are multiple offers at the checkout, customers will choose the most personalized and relevant option. Banks will be forced to be contextual and relevant at the moment of purchase.

How lenders can benefit from Buy Now Pay Later

Lenders and other financial firms ignored BNPL thinking of it as yet another variation of installment-based payments, a segment they are already present in through credit card-based installment programs. In its simplest form, BNPL is not a new proposition, and usually involves offering customers the facility to break payments for goods and services into multiple installments.

Lenders can increase customer engagement, wallet share, and loyalty by offering seamless, convenient shopping experiences. BNPL can benefit incumbent banks that can use existing strengths, such as better loan term and condition flexibility and increased capital utilization owing to quicker loan turnover and lower regulatory capital requirements. BNPL also provides cross-selling opportunities to bank and non-bank customers who are likely to be more engaged.

As far as customers are concerned, even though they pay in instalments, they gain full ownership of the product. The fixed payments help them budget their expenses. Customers also tend to prefer BNPL for purchases under a threshold such as $500, and anything over that, they prefer instalment plans that can stretch up to a year.

Key takeaways

  • Buy now, pay later arrangements are point-of-sale installment loans that allow consumers to make purchases and pay for them at a future date.
  • Consumers typically make an upfront payment toward the purchase, then pay the remainder off in a predetermined number of installments.
  • Buy now, pay later plans often don’t charge interest and are often easier to get approved for than traditional credit cards or lines of credit are.
  • Normally, BNPL doesn’t affect your credit score; however, late payments or failing to pay can damage your credit score.

Conclusion

 

BNPL has suddenly emerged as a disruptive force in the payments and consumer finance industry. It needs to be seen as not just a new twist to merchant payments, but as a paradigm shift in how banks can engage with their customers and increase revenue. To retain customer base and a competitive edge, Lenders must quickly foray into this segment. Accomplishing this, however, may require them to partner with a service provider with the necessary contextual knowledge and technology expertise after a comprehensive market analysis.

 

Keep Reading 

 

Lending digitalization and AI: beyond hype. The coronavirus crisis has escalated the need for financial institutions to digitise their processes. The digitalisation of a financial institution’s lending process is no longer an option, but a requirement in this current economic climate. Firms must consider the compelling benefits of artificial intelligence (AI) when digitalising their credit process to overcome the COVID-19 economic crisis and stay ahead of competition.

Covid-19 impact and how to emerge stronger when digitizing lending processes

Lending is one of the areas that has significantly been affected by the pandemic. In response to the pandemic, businesses must focus on digitalization.

Using new data and AI to improve business: Companies need to incorporate new data and create new models to enable real-time decision- making. Accelerate process automation

Refocus digital efforts towards customer expectation: Align the organization to new digital priorities. Launch new digital offering channels.

Selectively modernize technology capabilities: Begin strengthening technology talent bench. Set up a cloud-based data platform and automate the software delivery pipeline.

Upskill organization for accelerated digital efforts: Deploy new models leveraging agile and remote.

Lend more and smarter using ML&AI

Digital transformation was never just about technology. With digitization, businesses can drastically lower the operational costs, increase efficiency and speed of decisions. Automating the processes can reduce risks by employing advanced scoring techniques to supplement the traditional approaches and data sources.

Using AI in lending shows up in several productivity-enhancing aspects, including

Forecast cash-flow: Cash flow is likely to continue to be a serious concern for smaller businesses as revenue streams dry up. Multiple AI and Machine Learning algorithms can process datasets including inflows/outflows, sales orders/customers invoices, purchase orders/vendor invoices and expense reimbursements for comprehensive as well as accurate cash flow forecasts.

Predict future losses: COVID-19 has brought about a stressed financial environment that affected credit quality and credit losses. An AI dashboard uses various criteria points that can help in predicting and preparing for these losses by highlighting patterns and trends—right down to the loan type, region, branch location, etc.

Sales prioritization: With AI, the algorithm can compile historical information about a client, along with social media postings and the salesperson’s customer interaction history (e.g., emails sent, voicemails left, text messages sent, etc.) and rank the opportunities or leads in the pipeline according to their chances of closing successfully.

Agile risk management: AI can complement the internal controls and early warning systems already in place around loan approvals, disbursement, and monitoring. A strong AI dashboard can also provide regular insights on the overall health and status of your loan portfolio in real-time, allowing you to make more accurate risk assessments and pivot as necessary.

Enhanced decision-making: In a post-COVID-19 world, lenders will likely exercise greater caution when it comes to credit risk. AI can help flag potential problems and potential biases at the loan authorization stage. It can provide managers with greater visibility and access to data, to make decisions that align with the organization’s risk appetite and policies.

Back office tasks: AI-powered cognitive assistants can perform a company’s back-office tasks effectively

AI- an evolving technology

Artificial Intelligence is the future. Sure enough, the technology is young and has its drawbacks. It requires high costs, and its implementation is both time and effort consuming. But unrealistic expectations that used to generate fuss around these technologies have turned into real business scenarios. It is especially noticeable in the field of finance. Embracing Digital Transformation driven by digital technologies can help lenders grow their loan book and acquire more customers. Specifically, under the larger umbrella of digital technologies, Artificial Intelligence (AI) is the differentiator. AI can unearth and learn customer-behaviour patterns that help lenders differentiate themselves from the competition. Let’s look at a couple of high-impact areas that AI can influence significantly in terms of transformation, and help lenders improve their loan books.

If you, are you looking for ways to harness the power of machine learning and AI for your business, or would just like to know more, Contact Us.

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